Refund Policy

Effective Date: August 6, 2026

Last Updated: August 6, 2026

Website: https://digitalskillsquad.com

Refund Policy for Digital Skill Squad (Applicable for Indian Customers)

At Digital Skill Squad, we are committed to delivering exactly what is promised on our product pages and in our service proposals. Please read this Refund Policy carefully before making a purchase, as it explains when a refund is available and when it is not.

1. General Policy

As per Indian consumer protection norms and the nature of downloadable digital goods, sales are generally final once a Product has been delivered as promised. However, we offer a 7-Day Money-Back Guarantee, described below, to protect you in case the Product or Service does not match what was promised to you at the time of purchase.

2. Our 7-Day Money-Back Guarantee — What It Actually Covers

Our 7-Day Money-Back Guarantee is a promise-based guarantee, not an unconditional “change of mind” refund. It applies when you do not receive what was specifically promised to you on the product/sales page or in your order confirmation.

You are eligible for a full refund within 7 days of purchase if:

  • You did not receive access to the Product(s) listed on the sales page (e.g., templates, plugins, or training modules described as included were missing from your delivery), and our support team was unable to resolve this within a reasonable time; or
  • The Product delivered is materially different from what was advertised or promised on the website at the time of your purchase; or
  • A verified technical error on our side (e.g., broken download link, corrupted files, non-functional access token) prevented you from accessing the Product, and our support team was unable to fix it after being given a fair opportunity to do so.

In short: if we did not deliver what we promised, you get your money back. If we did deliver what we promised, the purchase is final.

3. Situations NOT Covered by the Guarantee

The following situations are not eligible for a refund, even within the 7-day window:

  • Change of mind after purchase, once the promised Product(s) have been successfully delivered
  • You received everything promised on the sales page, but decide the Product is not what you personally expected or needed
  • Lack of technical skill, time, or experience to use the Product — the Product works as promised, but the outcome depends on your own effort and implementation
  • You were able to access, download, or use the Product(s) as promised, even if you have not yet used them
  • Requests made after the 7-day window has expired
  • GST, payment gateway charges, or transaction fees, which are non-refundable in all cases
  • Digital marketing Services (Meta Ads / Google Ads management, SEO, website building) — see Section 7 below for Service-specific terms

4. Refund Request Process

To request a refund under this policy:

  • Email us at vivekgodigital@gmail.com with your full name, order ID, and a detailed explanation of what was promised but not delivered.
  • All refund requests must be submitted within 7 days of purchase.
  • Our team will review your request and may ask for screenshots, screen recordings, or other evidence of the issue to verify the claim.
  • We will respond to your request within 5 working days (Monday to Friday).
  • If approved, the refund will be processed to your original payment method within 7–10 working days.
  • Once a refund has been approved and processed for an order, the associated product license, download access, or account access may be revoked immediately.

5. Our Right to Resolve First

Before a refund is issued, we may first attempt to resolve the issue by providing the missing item, fixing the technical error, or reissuing your download access. A refund will only be considered if we are unable to resolve the issue after being given a fair opportunity to do so.

6. Chargebacks and Payment Disputes

If you have a concern about a payment, you agree to contact us first at vivekgodigital@gmail.com to resolve the issue before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved faster this way than through a bank dispute process.

Fraudulent, abusive, or bad-faith chargebacks (i.e., disputing a charge for a Product or Service that was delivered as promised) may result in suspension of your account, refusal of future orders, and recovery of associated costs and chargeback fees, to the extent permitted by applicable law.

7. Digital Marketing Services (SEO, Meta Ads, Google Ads, Website Building)

Because marketing Services involve ongoing work, third-party ad platforms, and outcomes that depend on multiple external factors, the 7-Day Money-Back Guarantee described above applies only to Products (digital downloads), not to Services.

Refunds for Services, if any, are governed by the specific terms agreed in your service proposal, invoice, or written agreement with us. As a general principle:

  • Amounts already spent on Meta Ads / Google Ads ad spend (paid directly to the ad platform) are non-refundable under any circumstances.
  • Fees for work already performed (campaign setup, website build completed, SEO work delivered) are non-refundable, since the effort and deliverable have already been provided.
  • If you cancel a Service engagement before work has begun, any advance paid may be refunded after deducting applicable processing charges, at our discretion.

We do not guarantee specific marketing results (rankings, leads, sales, ROAS), and inability to achieve a particular outcome is not, by itself, grounds for a refund — see our Terms & Conditions, Section 5(c).

8. Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of our Grievance Officer are provided below:

  • Name: Vivek Kumar
  • Designation: Grievance Officer, Digital Skill Squad
  • Email: vivekgodigital@gmail.com
  • WhatsApp: +91 98916 03998
  • Address: 14th Avenue High Street, Gaur City-2, Plot No. GH03, Sec-16C, Greater Noida West, Uttar Pradesh 201009, India

The Grievance Officer will acknowledge complaints within 24 hours and endeavour to resolve them within 15 days of receiving a complaint.

9. Special Considerations

We understand exceptional cases may arise outside the situations described above. While refunds are limited to the circumstances in Section 2, we reserve the right to make exceptions at our sole discretion. Kindly contact our support team to discuss any such concerns.

10. Governing Law and Jurisdiction

This Refund Policy is governed by the laws of India. Subject to applicable law, any disputes arising out of or in connection with this Refund Policy shall be subject to the exclusive jurisdiction of the courts at Gautam Buddha Nagar (Greater Noida), Uttar Pradesh, India.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect legal, technical, or business changes. The revised version will become effective immediately upon publication on this website, and the “Effective Date” and “Last Updated” fields at the top will be updated accordingly.

12. Contact Us

For any refund-related queries, reach out to us at:

  • Website: https://digitalskillsquad.com
  • Email: vivekgodigital@gmail.com
  • WhatsApp: +91 98916 03998

Final Note

By purchasing from Digital Skill Squad, you acknowledge that you have read and understood this Refund Policy, and agree that our 7-Day Money-Back Guarantee applies specifically to cases where the promised Product or deliverable was not received — not to a general change of mind.