Refund Policy (Applicable for Indian Customers)

At Digital Skill Squad, we are committed to providing high-quality digital products and services. Please review our refund policy carefully before making a purchase.

1. General Policy

As per Indian consumer protection regulations and the nature of digital goods, all sales of downloadable or streaming digital content are generally considered final. However, we do offer refunds under specific circumstances detailed below.

2. Eligibility for Refund

Refunds may be considered in the following situations:

• Technical Issues: If you are unable to access the product due to a verified technical error from our side, and our support team is unable to resolve it.
• Incorrect Product: If the product delivered significantly differs from the description provided on the website.

3. Non-Refundable Situations

The following cases are not eligible for a refund:

• Change of Mind: Refunds cannot be issued for change of mind after purchase.
• Download or Access Completed: Once the digital product has been accessed, streamed, or downloaded, it is considered consumed and non-refundable.
• User Inexperience: No refund will be provided for lack of technical skills or inability to use the product.
• GST and Transaction Fees: Any applicable GST or payment gateway charges are non-refundable.

4. Refund Request Process

To submit a refund request, follow these steps:

• Email us at 11131vivek@gmail.com with your full name, order ID, and detailed reason for your refund request.
• All refund requests must be submitted within 30 days of purchase.
• Our team will review your request within 5 working days (Monday to Friday).
• If approved, the refund will be processed via the original payment method within 7–10 working days.

5. Grievance Redressal

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Grievance Officer:
Name: Vivek Kumar
Email: 11131vivek@gmail.com
Response Time: Within 15 days of receiving a complaint

6. Special Considerations

We understand exceptional cases may arise. While refunds are limited, we reserve the right to make exceptions based on our sole discretion. Kindly contact our support team for such concerns.

By purchasing from Digital Skill Squad, you agree to abide by this refund policy, which is governed under Indian laws. For questions, please reach out to our support.